Delivery Policy

At zomstar.com , we’re committed to delivering your order quickly, safely, and efficiently. Below you’ll find everything you need to know about our shipping and delivery process.

Shipping Destinations

We currently ship to:

• All Districts in Bangladesh.

Processing Time

• Orders are typically processed within [1-3] business days.

• During peak times or promotions, processing may take slightly longer.

• You will receive an email confirmation with tracking details once your order has shipped.

Estimated Delivery Times

Please note: Delivery times are estimates and may vary due to external factors like weather, customs delays, or courier issues.

Shipping Rates

• We offer [free shipping on orders over 5000 BDT / flat rate shipping]**.

• Shipping costs are calculated at checkout based on your location and order size.

Tracking Your Order

Once your order ships, you’ll receive a tracking number via email. You can track your package directly through our site or with the courier’s website.

Customs & Duties (International Orders)

For international shipments:

• Your order may be subject to import duties and taxes.

• These charges are not included in our prices and are the buyer’s responsibility.

Delayed or Missing Orders

If your order hasn’t arrived within the expected timeframe:

1. Check the tracking information provided in your shipping confirmation email.

2. Contact the carrier for any updates.

3. Still need help? Reach out to our support team at [support@zomstar.com], and we’ll assist you promptly.

Questions?
Our customer service team is here to help. Contact us at [support@zomstar.com] for assistance with your delivery.