Delivery Policy — Zomstar
At Zomstar, we are committed to delivering your favourite chocolates fresh, safely, and on time. Please read our Delivery Policy carefully so you know exactly what to expect when you place an order with us.
1. Delivery Coverage
We currently deliver across Bangladesh. Our delivery zones are as follows:
| Zone | Area |
|---|---|
| Zone 1 | Inside Dhaka (all areas) |
| Zone 2 | Outside Dhaka (all districts) |
We are continuously expanding our delivery network. If you are unsure whether we deliver to your area, please contact us before placing your order.
2. Delivery Timeframe
We aim to process and deliver all orders as quickly as possible. Standard delivery times are:
| Delivery Zone | Estimated Delivery Time |
|---|---|
| Inside Dhaka | 1 – 2 business days |
| Outside Dhaka | 3 – 5 business days |
Please note: Delivery times are estimates and may vary depending on your location, weather conditions, public holidays, or high-demand periods (e.g., Eid, special occasions). We will always keep you informed of any delays.
3. Order Processing Time
- Orders placed before 2:00 PM (Sunday to Thursday) are processed and dispatched on the same day.
- Orders placed after 2:00 PM, or on Fridays and public holidays, will be processed on the next working day.
- During peak seasons or festive periods, processing may take an additional 1–2 business days.
4. Delivery Charges
| Delivery Zone | Delivery Charge |
|---|---|
| Inside Dhaka | ৳ 70 |
| Outside Dhaka | ৳ 130 |
Free delivery is available on orders above a minimum order amount. Please check our website or contact us for current promotions and free delivery thresholds.
5. How We Deliver
We work with trusted local courier partners to ensure your chocolates arrive in perfect condition. For Dhaka deliveries, we also offer direct dispatch through our own delivery team to ensure freshness and careful handling.
All orders are carefully packed using insulated or protective packaging to protect the chocolates from heat, pressure, and damage during transit.
6. Special Care for Chocolate Deliveries
Chocolate is a temperature-sensitive product. To ensure the best quality upon arrival, we take the following precautions:
- All orders are packed in sturdy, protective boxes
- We avoid dispatching orders during extreme heat warnings when safe delivery cannot be guaranteed
- For premium or gift orders, additional bubble wrap or foam padding is used
We strongly recommend that you or someone you trust be available to receive the delivery. Leaving chocolate in direct sunlight or high-temperature environments may affect product quality.
7. Order Tracking
Once your order has been dispatched, you will receive a confirmation message via SMS or WhatsApp with your order details and estimated delivery time.
For real-time tracking or delivery updates, you can contact us directly:
- 📞 Hotline: 01607999668
- 💬 WhatsApp: +8801974500971
8. Delivery Attempts
Our delivery partners will attempt to deliver your order to the address provided. If the delivery is unsuccessful on the first attempt (e.g., recipient not available, incorrect address), the following will apply:
- A second delivery attempt will be made on the next working day
- If the second attempt also fails, the order will be held for 2 days before being returned
- Re-delivery charges may apply for returned orders
Please ensure your delivery address and contact number are correct when placing your order. Zomstar is not responsible for failed deliveries due to incorrect information provided by the customer.
9. Damaged or Lost Orders
We take every precaution to ensure your order arrives safely. However, in the rare event that your order is:
Damaged during delivery:
- Take a clear photo or video of the damaged packaging and product immediately upon receipt
- Contact us within 24 hours of delivery at zomstarone@gmail.com or via WhatsApp
- We will arrange a replacement or refund in accordance with our Return & Refund Policy
Lost or not delivered:
- If your order has not arrived within the estimated timeframe, please contact us immediately
- We will investigate with our courier partner and provide a resolution within 2–3 business days
10. Gift & Special Occasion Deliveries
Planning to send chocolates as a gift? We offer:
- 🎁 Gift wrapping and personalised message cards
- 📦 Discreet packaging if required (no price labels)
- 📅 Scheduled delivery — let us know your preferred delivery date when ordering
Please place gift orders at least 2–3 days in advance to avoid any last-minute delays, especially during peak seasons like Eid, Valentine's Day, or birthdays.
11. Public Holidays & Delays
Zomstar does not process or dispatch orders on the following days:
- National public holidays
- Friday (weekly off)
- During extreme weather conditions or natural disasters
We will notify you in advance if any holiday or situation is likely to affect your delivery.
12. Contact Us
For any delivery-related queries, concerns, or updates, please reach out to our team:
- 🌐 Website: zomstar.com
- 📞 Hotline: 01607999668
- 💬 WhatsApp: +8801974500971
- 📧 Email: zomstarone@gmail.com
- 📍 Address: 137/10, Mazar Road, Mirpur 1, Dhaka, Bangladesh
Our customer support team is available Saturday to Thursday, 10:00 AM – 8:00 PM.
Zomstar reserves the right to update this Delivery Policy at any time. Any changes will be published on this page with an updated effective date.