Payment Methods — Zomstar
At Zomstar, we want your shopping experience to be as smooth and convenient as possible. That is why we offer a variety of trusted and secure payment options to suit every customer. Please read this page carefully to understand how payments work when ordering with us.
1. Accepted Payment Methods
We currently accept the following payment methods:
💵 Cash on Delivery (COD)
Pay in cash when your order arrives at your doorstep — no advance payment required.
- Available for all orders within Dhaka
- For orders outside Dhaka, COD is available depending on the courier partner and location
- Please have the exact amount ready at the time of delivery
- Our delivery agent will issue a receipt upon payment
Please note: If a COD order is refused at the time of delivery without prior notice, future orders from the same account may require advance payment.
📱 bKash
Fast, easy, and secure mobile banking — Bangladesh's most trusted payment platform.
- bKash Number: 01974500971 (Personal )
- Send money using the "Send Money" or "Payment" option
- After completing the transaction, please send us the bKash Transaction ID via WhatsApp or SMS
How to pay via bKash:
- Open your bKash app
- Tap "Send Money" or "Payment"
- Enter our number: 01974500971
- Enter the total order amount
- Enter your bKash PIN to confirm
- Share the Transaction ID with us via WhatsApp: +8801974500971
📱 Nagad
Quick and reliable digital payments through Nagad.
- Nagad Number: 01734500971
- Use the "Send Money" option in your Nagad app
- After payment, share the Transaction ID with us via WhatsApp or SMS
How to pay via Nagad:
- Open your Nagad app
- Tap "Send Money"
- Enter our number: 01734500971
- Enter the total order amount
- Confirm with your PIN
- Send the Transaction ID to us via WhatsApp: +8801974500971
📱 Rocket
Convenient mobile banking through Rocket (Dutch-Bangla Bank).
- Rocket Number: 01734500971
- Use the "Send Money" option in your Rocket app
- Share the Transaction ID after completing the payment
How to pay via Rocket:
- Dial *322# or open the Rocket app
- Select "Send Money"
- Enter our number: 01734500971
- Enter the order amount
- Confirm with your PIN
- Send the Transaction ID to us via WhatsApp: +8801974500971
🏦 Bank Transfer
Available for bulk orders, corporate gifting, and high-value purchases.
Please contact us directly for our bank account details:
- 📞 Hotline: 01607999668
- 💬 WhatsApp: +8801974500971
- 📧 Email: zomstarone@gmail.com
After completing the bank transfer, please send us a screenshot or screenshot of the transfer receipt for verification.
2. Payment Summary Table
| Payment Method | Available For | Advance Required | Receipt Provided |
|---|---|---|---|
| Cash on Delivery | Dhaka & select areas | No | Yes |
| bKash | All orders | Yes | Transaction ID |
| Nagad | All orders | Yes | Transaction ID |
| Rocket | All orders | Yes | Transaction ID |
| Bank Transfer | Bulk / Corporate | Yes | Bank receipt |
3. How to Confirm Your Payment
After completing an online payment (bKash, Nagad, or Rocket), your order will not be confirmed until we receive payment verification from you. Please follow these steps:
Step 1 — Complete the payment using your preferred method
Step 2 — Note down your Transaction ID
Step 3 — Send the following information to us via WhatsApp (+8801974500971) or SMS (01607999668):
- Your full name
- Your delivery address
- Your order details (product name and quantity)
- Payment method used
- Transaction ID
- Amount paid
Step 4 — Once we verify your payment, you will receive an order confirmation message with your estimated delivery time.
4. Payment for Custom & Bulk Orders
For custom-designed gift boxes, bulk orders (10+ items), or corporate orders, the following payment terms apply:
- A 50% advance payment is required at the time of order confirmation
- The remaining 50% is due upon delivery or before dispatch
- For very large orders, full advance payment may be required
- Bulk order pricing and payment terms will be discussed and agreed upon before processing
Please contact us in advance to discuss your bulk or corporate order requirements.
5. Advance Payment for Outside Dhaka Orders
For all deliveries outside Dhaka, advance payment is required before dispatch. This applies to all payment methods except where COD is available through our courier partner.
This ensures that your order is prepared, packed, and dispatched promptly without any delay.
6. Payment Security
Your financial security is extremely important to us. Please note the following:
- Zomstar will never ask for your mobile banking PIN or any sensitive financial information
- All digital transactions are handled through the official apps of bKash, Nagad, and Rocket
- Always verify our payment number before sending money: 01607999668
- If you receive any suspicious message claiming to be from Zomstar and asking for unusual payment details, please contact us immediately
⚠️ Warning: Zomstar will never contact you asking you to reverse a transaction, share your OTP, or pay through unofficial channels. Beware of fraud.
7. Incorrect or Overpayment
If you accidentally pay an incorrect amount:
- Overpayment: The excess amount will be refunded to you via the same payment method, or credited toward your next order — as per your preference
- Underpayment: We will contact you to collect the remaining balance before confirming your order
Please always double-check the order total before making any payment.
8. Payment Failure
If your digital payment fails or is not completed:
- Do not attempt the payment again until you confirm with us that the first transaction was unsuccessful
- Contact us immediately via WhatsApp or phone to resolve the issue
- Zomstar is not responsible for any double payments made without prior verification
9. Invoices & Receipts
- A digital confirmation message will be sent via WhatsApp or SMS after your payment is verified and your order is confirmed
- For bulk or corporate orders, a formal invoice can be provided upon request
- To request an invoice, please contact us at zomstarone@gmail.com
10. Refunds
If a refund is approved under our Return & Refund Policy, it will be processed as follows:
| Payment Method | Refund Method | Processing Time |
|---|---|---|
| Cash on Delivery | bKash / Nagad / Rocket | 3–5 business days |
| bKash | bKash | 3–5 business days |
| Nagad | Nagad | 3–5 business days |
| Rocket | Rocket | 3–5 business days |
| Bank Transfer | Bank Transfer | 5–7 business days |
Delivery charges are non-refundable unless the error is entirely on our part.
11. Contact Us for Payment Queries
If you have any questions or issues related to payment, please reach out to us immediately:
- 🌐 Website: zomstar.com
- 📞 Hotline: 01607999668
- 💬 WhatsApp: +8801974500971
- 📧 Email: zomstarone@gmail.com
- 📍 Address: 137/10, Mazar Road, Mirpur 1, Dhaka, Bangladesh
Our support team is available Saturday to Thursday, 10:00 AM – 8:00 PM.
Zomstar reserves the right to update or modify this Payment Policy at any time. Any changes will be reflected on this page with an updated effective date.