Return & Refund Policy

At zomstar.com , your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help with easy returns and refunds.

Returns

• Return Window: You have [e.g., 7/15] days from the date of delivery to return an item.

• Eligibility: To be eligible for a return, your item must be:

  • Unused and in the same condition you received it

  • In the original packaging

  • Accompanied by a receipt or proof of purchase

Certain items are non-returnable, including:

• Perishable goods (e.g., food, flowers)

• Personalized/customized items

• Gift cards and downloadable software

How to Return an Item

1. Email us at [support@zomstar.com] with your order number and reason for return.

2. We’ll send you return instructions, including the return address and shipping label (if applicable).

3. Pack the item securely and ship it back to us.

Customers are responsible for return shipping costs unless the item is damaged or incorrect.

Refunds

• Once we receive and inspect your return, we’ll notify you by email.

• If approved, your refund will be processed within [5–10] business days to your original payment method.

• Shipping fees are non-refundable.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, contact us at [support@zomstar.com].

Late or Missing Refunds

If you haven’t received a refund yet:

1. Check your bank account again.

2. Contact your credit card company — it may take time before a refund is officially posted.

3. Still no luck? Reach out to us and we’ll look into it right away.